And before a critical mass of doctors would even think about signing up for the service, Zocdoc had to prove it could enlist new patients. Why wouldn’t doctors want to back-fill cancellations, keep a full schedule, help more patients, and make more money?īut doctors hate change. On the one hand, the Zocdoc founders had to convince doctors to abandon tradition and start using a new, unproven technological platform to sign up new patients. You have to systematically build momentum. What comes first, the chicken or the egg? After all, you can’t snap your fingers and magically create a fully populated medical platform that successfully matches patients to the right doctors. Like virtually all entrepreneurs seeking to gain momentum for a new startup, the Zocdoc founders had to practice a few techniques they don’t teach at Harvard Business School, or at McKinsey for that matter. In your view, what does it really mean to put ‘patients first’? Do you agree with Zocdoc’s mission and core values? Zocdoc’s values are the foundation upon which the company’s entire culture is built. It’s a decision that has resonated with their customers, suppliers, and investors. “Patients first” is Zocdoc’s number one core value that influences every single strategic and operational decision. “How could something that should be so easy cause so much frustration,” Kharraz asked himself? And so Oliver’s leadership journey began.įrom the very beginning, Zocdoc’s number one asset has always been its corporate culture. Their mission is to make patients’ lives easier by helping them easily receive high-quality medical attention.Īlong with two other co-founders, Oliver Kharraz left the posh world of strategy consulting (McKinsey) and set out to solve a problem that had been nagging him-and millions of other patients for decades-the dread and hassle of booking a new doctor appointment.
Zocdoc is an innovative medical care startup that solves a nasty problem we all face-scheduling an appointment with a new doctor. Their early investors are a ‘Who’s Who’ list of innovators and billionaires, including Marc Benioff, Founder’s Fund, Khosla Ventures, Bezos Expeditions, and Goldman Sachs. Apparently, Zocdoc is doing something right.
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